FREE SHIPPING ON ORDERS OVER ₨5,000 ✦ EASY RETURNS ✦ PREMIUM QUALITY ✦ FREE SHIPPING ON ORDERS OVER ₨5,000 ✦ EASY RETURNS ✦ PREMIUM QUALITY ✦

Refunds & Returns Policy

Last updated: 12 October 2026

At UNEEK Clothing, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible item, we're here to help.

Please read our Refunds & Returns Policy before placing an order.

1. Return Eligibility

To be eligible for a return or exchange, the following conditions generally apply:

  • The item must be unused, unworn, unwashed, and in its original condition.

  • The item must be returned with its original tags, packaging, and any included accessories.

  • You must provide your order number or proof of purchase.

  • The return request must be submitted within 7 days of receiving your order.

Items that do not meet these conditions may not qualify for a return, except where applicable consumer-protection law requires otherwise.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or a short video showing the issue and the product received.

After reviewing your request, we will let you know whether the item qualifies for a replacement, exchange, refund, or another appropriate resolution.

3. Size Exchanges

If the size you ordered does not fit, you may request an exchange within 7 days of delivery, subject to the item's eligibility and availability of the requested size.

Please ensure that the item is unworn, unwashed, and has its original tags attached.

If the requested size is unavailable, we will discuss the available alternatives with you.

4. Items That May Not Be Eligible for Return

Unless the item is defective, damaged, incorrect, or a return is otherwise required by applicable law, the following may not qualify for return:

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Items missing their original tags or packaging.

  • Items returned without prior approval.

  • Items returned after the applicable return period.

5. How to Request a Return or Exchange

To request a return, exchange, or refund:

  1. Contact us through the Contact Us page on our website.

  2. Provide your order number and explain the reason for your request.

  3. Include photographs or videos if the item is damaged, defective, or incorrect.

  4. Wait for our instructions before shipping the item back.

Please do not send products to an address without receiving return instructions from our team.

6. Return Shipping Costs

For items returned because of a confirmed defect, damage, or an error on our part, we will explain the appropriate return-shipping arrangement.

For size exchanges or other eligible returns requested for personal reasons, the customer may be responsible for return-shipping costs, where permitted by applicable law.

Any applicable shipping charges will be communicated when your request is reviewed.

7. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed using the original payment method where possible. If that is not practical, we will contact you to arrange an appropriate alternative.

Refund processing times may vary depending on the payment method and relevant financial institution.

Delivery charges may not be refundable unless required by applicable law or agreed as part of the resolution.

8. Cash on Delivery Orders

For Cash on Delivery orders, refunds cannot ordinarily be issued back to the original payment method because payment was made in cash.

If a refund is approved, we will contact you to arrange a suitable refund method and confirm the necessary details.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have not been dispatched may be eligible for cancellation.

Once an order has been dispatched or delivered, it may no longer be possible to cancel it. In such cases, our return policy and applicable consumer-protection requirements will apply.

10. Sale Items

Discounted products are eligible for returns or exchanges under the same applicable conditions described in this policy, unless a specific restriction is clearly communicated at the time of purchase and is permitted by applicable law.

Sale status alone does not exclude remedies for defective, damaged, or incorrectly supplied products.

11. Contact Us

For questions about returns, exchanges, cancellations, or refunds, please contact us through the Contact Us page on our website.

Website: https://uneekclothing.pk

Please include your order number so we can assist you more efficiently.